Working legal draft
Privacy Policy
How PC Repair Guru handles repair enquiries, customer records and device information.
This draft corrects the old address and removes obsolete ecommerce wording, but the business must still confirm retention periods, uncollected-device procedure, cancellation handling and the exact live tracking and security tools.
Last updated: 29 July 2026
Who we are
PC Repair Guru is an independent computer repair business based at 9A Hob Moor Road, Bordesley Green, Small Heath, Birmingham B10 9AY. Privacy questions can be sent to info@pcrepairguru.co.uk.
Information we may collect
We may collect names, telephone numbers, email addresses, postal or call-out details, device make and model, fault descriptions, photographs, appointment information, quotations, invoices, payment records and communications where needed to provide or administer a repair service.
How information is used
Information may be used to answer enquiries, arrange appointments or call-outs, diagnose and repair devices, provide quotations, order approved parts, process payment, manage warranties, prevent fraud, keep accounting records and meet legal obligations.
Device access and customer data
A repair may require limited access to the operating system, hardware information, user accounts or files. Access should be restricted to what is reasonably necessary for the diagnosed fault and approved work. Customers should back up important data where practical and should remove information that is not needed for the repair.
Data recovery
Data-recovery work may involve damaged storage, copied data, donor parts or a specialist recovery provider. No recovery outcome can be guaranteed. Any specialist route and associated disclosure should be explained before the work proceeds.
Lawful reasons for processing
Depending on the circumstances, information may be processed because it is necessary to take steps at the customer’s request, to perform an agreed repair service, to meet legal obligations, or for legitimate business interests such as record keeping, security, warranty administration and responding to disputes. Consent is used where the law specifically requires it.
Service providers and external links
Limited information may be handled by hosting, email, payment, accounting, parts-supply, analytics, review, messaging or specialist-recovery providers where required. Links to WhatsApp, Google Maps and Trustpilot lead to third-party services with their own privacy practices.
Retention and security
Information should be retained only for as long as reasonably necessary for the purpose collected, warranty support, accounting, legal obligations or dispute handling. Exact retention periods, backup practices and deletion procedures must be confirmed before launch. Reasonable technical and organisational measures should be used, but no internet or storage system can be guaranteed completely secure.
Your data rights
Subject to UK data-protection law, individuals may have rights to ask for access, correction, deletion, restriction, objection or portability. Identity may need to be verified before a request is completed. Complaints may also be raised with the UK Information Commissioner’s Office.
Cookies and website technology
The static site does not use advertising cookies by default. The cookie policy must be updated before non-essential analytics, advertising, embedded chat or other tracking technology is enabled.
Changes to this policy
This notice may be updated when the website, suppliers or business procedures change. The live page should show the date of the latest revision.